Refund & Cancellation Policy

This policy explains when and how engagements can be cancelled and when refunds are available. It forms part of our Terms & Conditions. We aim to be fair and clear — if anything is unclear, contact us.

Your initial consultation is free. No payment is collected to book it, so there is nothing to refund — just let us know if you need to reschedule.

• Work is billed per the milestones in your statement of work.
• Before work begins: a deposit is fully refundable if you cancel before we start.
• After work begins: fees for completed milestones and delivered work are non-refundable; you are billed only for work performed up to written cancellation.

• Retainers are billed in advance per period and renew automatically until cancelled.
• You may cancel before the next billing date to stop the next charge; access continues through the paid period.
• We do not provide partial-period refunds for unused time after cancellation, unless required by law.

We accept Visa, Mastercard, American Express, and Discover cards, ACH bank transfer, and PayPal, processed securely through our PCI-compliant providers, Stripe and PayPal. We do not store full card numbers. Approved refunds are issued to your original payment method and typically appear within 5–10 business days, depending on your bank.

• Completed milestones and delivered work (reports, assessments, presentations).
• Third-party costs we pay on your behalf with your approval.

Consistent with our Terms, fees are never refundable on the basis of not achieving a particular business result — we do not guarantee outcomes.

Email contact@gouldianconsultant.com with your name, company, and the engagement involved. We’ll confirm in writing and process any eligible refund promptly.

See a charge you don’t recognize? Contact us first — we can usually resolve it quickly. Starting a chargeback before contacting us may delay resolution and pause related work.